At Finline, we take pride in the services delivered by us and guarantee your satisfaction with our services and support. We constantly improve and strive to deliver the best accounting, financial or secretarial services through the internet. However, in case you are not satisfied with our services, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future Finline orders.
Since we are incurring costs and dedicating time, manpower, technology resources and effort to your service or document preparation, our guarantee only covers satisfaction issues caused by
Finline – not changes to your situation or your state of mind. In case you require us to hold the processing of a service, we will hold the fee paid on your account until you are ready to commence the service. Before processing any refund, we reserve the right to make best effort to complete the service. In case, you are not satisfied with the service, a cancellation fee of 30%
+ earned fee + fee paid to government would be applicable. In case of change of service, the cancellation fee would not be applicable.
When a payment of fee is made to Finline, the fees paid in advance is retained by Finline in a client account. Finline will earn the fees upon working on a client’s matter. During an engagement, Finline earns fee at different rates and different times depending on the completion of various milestones (e.g. providing client portal access, assigning relationship
manager, etc.,). Refund cannot be provided for earned fee because resources and man hours spent on delivering the service are non-returnable in nature. Further, we can’t refund or credit
any money paid to government entities such as taxes, or to other third parties with a role in processing your order. Under any circumstance, Finline shall be liable to refund only upto the
fee paid by the client.
Refund request can be initiated through [email protected] . All refund requests must be made within 60 days of purchase. We will process your request within 15 to 25 business days of receiving all the information required for processing refund like reason for refund, bank details for processing request, etc.”
Finline shall not be considered in breach of its Satisfaction Guarantee policy or default under any terms of service, and shall not be liable to the Client for any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, flood, fire, storm, lightning,
drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott or similar event beyond
our reasonable control, whether foreseen or unforeseen (each a “Force Majeure Event”).